OXYGEN/HMV – Prime Care

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Inogen Rove 6 Portable Oxygen Concentrator

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OXYGEN/HMV

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Yuwell Oxygen Concentrator

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Rhythm Oxygen Concentrator

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Philips Respironics EverFlo 1020000

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Oxygen Cylinders

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OXYGEN/HMV

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Vivo 45LS Portable Ventilator

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Vivo 45LS Portable Ventilator

OXYGEN/HMV

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Inogen One G5

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Inogen One G5

OXYGEN/HMV

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SimplyGo Mini

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SimplyGo Mini

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Prime Care HME, Inc.

4.8

Based on 81 reviews

Prime Care HME, Inc.

4.8

review us on See all reviews

Gnl Q

1782340960

Prime Care is excellent. From equipment to customer service. It’s my first time using a CPAP. Eduardo S. took his time educating me on the machine, selecting the right mask, and answering all of my questions. Daniela verified my insurance coverage and explained financial responsibilities in detail. Charity also verified my prescription and assisted with scheduling my appointment with Eduardo. The office is in a very nice and quiet location. I felt comfortable right away. They all provided me assurance to contact them if I had any questions at all. I highly recommend Prime Care. Thank you all so much for making me feel at ease and excited to finally get a good night sleep.

Maga 51 Conservador

1781187604

El servicio para los suministros cada 90 días es un desastre, hay que llamar como 4 veces para que lleguen y pasan hasta 10 días y no llegan. Es horrible el servicio.

Chantell Marrero

1780678262

The best

Alan Sanchez

1780511917

Yahnib Martin was the HME Specialist that delivered my new machine today. He explained everything very clearly as to the operation of the CPAP machine and he had a great can do attitude about him. It was great to deal with him.

Jaime Guerra

1778624835

I arrived almost at closing and hoping to find an empathetic staff to assist with my specific Cpap needs and constraints.The staff & technician at PrimeCare were outstanding, very knowledgeable and considerate. I truly appreciate them going the extra mile to help me. I don’t usually do online ratings, but they now have a new customer in me.That you so much!!!!!

Harry Nerrry

1777571653

I switched over to Prime Care about 2 years ago and it has been night and day compared to the other companies I used. They answer the phone, they talk to you and they try to solve the problems. Whether it was with my. Pressure or the mask… They always had a solution. They don’t nag you and just remind you when you’re supposed to get something changed. They’re always friendly and I’ve made my wife switched to them after she did her 13 months with the company her doctor made her go to. I’m all the way in Boynton Beach and I still use them.

Arturo de Jongh

1777477696

Great customer service. Daniela and Noida, were fantastic, it was a sincere pleasure, dealing with them.

Cristina Suarez

1775851261

kudos and lots of stars to PrimeCare HME!!! A staff who truly cares and products which are absolutely great! Employees Daniela & Meghan helped me from the very first call and followed through on everything from start to finish. My mom received her perfect hospital bed, was assembled by a very efficient driver. I called other places, no comparison, beds not up to par. But the hospital bed my mom received was perfect, including the most important part, the mattress. THANK YOU TO YOUR GREAT TEAM. I even recommended them to Medicare!

Dilia Mojica

1775834379

I called this morning because I am having issues with the mask. I spoke to Ms. Magen and I explained my issue. She understood and was extremely helpful in guiding me towards a solution. Maegan was very professional, and showed true concern for resolving my issues. Your company is blessed to have a diligent employee. Magen cares about your patients and it shows. I was very happy that I spoke to a knowledgeable and caring person to help resolve my issues.

George Gonzalez

1773876984

Jordan es lo mejor de esta compañía, es increíble. Me ayudó con un CPAP y también me explicó todo muy bien.

Miracle

1773876787

Jordan really the GOAT — no debate.

gardenia martinez

1773876778

Que gente mas buena, me ayudo con todo. Ahora puedo dormir mejor

John jairo García torres

1772219429

Excelente

Carlos Hondal

1772109311

Just received my CPAP machine after getting fitted for it, including being walked through the many features and reporting benefits in monitoring my sleep Apnea. Daniela, Jordan and Yadir did a great job showing me (and my wife) the best way to use and care for this new machine. I am a very long time patient with this condition and appreciate Primecare’s help and information. Exceptional attention by Jordan and his team. Thanks! I would strongly recommend Primecare and their team to anyone needing assistance with medical devices. Keep up your great work!

Odalmys De La Pera

1772035042

Estoy buscando un proveedor de servicios y mis dos experiencias anteriores intentandolo fueron un total desastre, pues la primera puerta, que es la atencion al cliente, fue horrible.....Asi que hoy fui mas exhaustiva en mi busqueda por lo mejor, y esta compañia me resulto atractiva, no solamente por sus buenos reviews y las respuestas personalizadas a cada comentario, sino por la alta competencia y profesionalidad en los servicios que se describen, ademas de algo mas cercana a mi hogar en funcion de los deliveries.Fui atendida por la señorita Daniela Giraldo en el area de facturacion. Ella fue super amable, profesional, tuvo paciencia para escuchar mi caso y se mostro muy colaborativa por lo que les envie la documentacion inicial para iniciar mi proceso con ustedes. Mis espectativas son altas. No las dejen caer, por favor.....Pues pasaron 4 dias de mi inicial review y lo que a continuacion añadire es para reforzar mi primera impresion. Tal y como Daniela me notifico en los estimados, no tuve sorpresas con pagos adicionales. El servicio del tecnico Yahnib Martin, fue de primera, muy profesional, llamo antes de llegar a casa para entregar el equipo y dar las instrucciones correspondientes. Fue puntual en su arribo de acuerdo al horario pactado y fue bien explicito y paciente durante todo el proceso.Finalmente, gracias PrimeCare por su excelencia y profesionalidad. Estoy contenta con ustedes y muy satisfecha por sus servicios profesionales, certeros y oportunos. Sigan asi!

Bliss van Amsterdam

1771782055

Great service and products 👍

Norberto Masip

1771688571

Very professional and explained everything very clear. Jordan is a great asset to the company.

Marilyn Octaviano

1771535673

Jordan Montes fitted me for my mask for my Apap devise. He was extremely patient and knowledgeable. He answered every question and was very professional.

Nestor Borjas

1771428561

Terrible customer service. I've been calling for over two weeks to get a mask replaced and it's been impossible to get through. I've left five voicemails and they still haven't returned my call.

Jeannette Ramos

1771170688

As a long-standing client, I recently received my quarterly supply two weeks ago. Upon realizing that the partial order was sent in error, I contacted the company to discuss the matter. The representative assured me that the most appropriate course of action was to dispatch a driver to exchange the incorrect item. While I was initially pleased with this resolution, the driver failed to arrive. I subsequently contacted the company again, and I was informed that the correct item would be dispatched within a week. However, I am concerned that a week is an unacceptable timeframe for such a critical matter, particularly given that the error was made by the company. It is imperative that CPAP machine supplies are in optimal condition to ensure the well-being of the customer.

Alex Archila

1771103583

Personnel was cordial and helpful. Delivery of equipment done very efficiently. Perhaps response could have been faster in the initial stages and a more proactive stance could have accelerated things. At the end, we got the CPAP delivered before my scheduled trip.

Sarah Legorburu Selem

1770834405

Pedro Bravo

1765977024

Courteous staff who patiently explain your options and process.

A Montaner

1764357111

ana perez

1764079276

Super helpful , they let me try all the masks till I found the right fit . Eduardo is a great teacher I was able to use my c-sap very successfully on the first day. They were also super accommodating by helping me with out a. Appointment. I live in Pembroke Pines and happen to be in the area.

Vanessa Garcia

1763840288

PrimeCare has been an absolute blessing for my family. My mom needed help getting a new CPAP machine and, from the moment we walked in, the staff treated her with such genuine kindness and patience. They took the time to explain everything, answer all our questions, and never once made us feel rushed. Their selection of masks is incredible and, thanks to their guidance, my mom was able to find the one that fits her perfectly and finally gives her the comfort she’s been needing.It’s rare to find a company that not only knows their products so well but also truly cares about the people they’re serving. PrimeCare consistently goes above and beyond, and our gratitude for their support runs deep. We left feeling cared for, understood, and confident—something every family deserves when it comes to medical care.

Maitee Palmer

1763839899

Prime Care was absolutely incredible helping my mother-in-law with her CPAP machine. From start to finish, the customer service was truly top-tier. They were patient, knowledgeable, and made sure she felt completely comfortable and confident using her equipment.What really stood out was the way they took their time to explain everything clearly, answer every question, and make sure the setup was perfect for her specific needs. You can tell they genuinely care about their patients and go above and beyond to make the experience smooth and stress-free.I’m extremely grateful for how well they treated her, and I highly recommend Prime Care to anyone needing respiratory equipment or support. Exceptional service and compassionate care all the way through! 🙌💙

Paulino Lopez

1763670686

Santiago Carballos

1762637910

Jordan Montes fue muy atento, tiene muy buena educación muchas paciencia y amor a sus pacientes.

lissette chatel

1761418563

Jordan is so kind. He explained everything so well. I appreciate him helping my husband.

Robert Kemper

1761071996

Outstanding professional and friendly service. Thank you Megan and Jordan!

Dee Silver

1760118664

I honestly don’t even know where to start. I am extremely grateful that my doctor’s office chose this company to send me my BiPap machine. First and foremost they really go above and beyond the call of duty. From educating me on how to properly care for my machine, to being able to exchange my mask as I am a newly diagnosed obstructive sleep apnea patient. They have made me feel at ease and never once I felt judged or uncomfortable while voicing concerns. I would highly recommend this company! Thank you so much.Edited: Just wanted to say once again how wonderful the staff is. I can’t recommend them enough. I will be forever grateful to their dedication to their customers.

Yuliet Gonzalez

1759971761

Amanda was wonderful. She answered all our questions and gave us detailed information. Was extremely helpful and very professional. It was a pleasure speaking with her.

John Quintana

1758745398

Prime Care was amazing! They made sure I had what I needed right on time and were so professional and kind. Their quick help made a tough situation much easier. I highly recommend them!

Charlene Nolasco

1757649947

Robert Almirall

1756826890

Customer service was outstanding! Staff paid attention to detail when it mattered most and was very friendly while assisting. Definitely highly recommend!

Jackie Y

1756515394

Best company ever! The customer service was hands down the best I’ve ever experienced. I highly recommend this company to everyone!!

Alfonso Javier Santos Herrera

1756486529

Te tratan muy amablemente respetuosos las explicaciones son muy buenas y son muy pasiientes me encanto es un poco difícil de ubicar con el gps y el parqueo es limitado lo que le falta seria cafee jajajaja la verdad que les don un 100 en todo

Nick Chang

1755290858

Staff there showed me how to use my CPAP machine. They were knowledgeable, patient, and friendly. I’ll continue getting my supplies from them

David Goncalves

1755267311

I can’t thank Prime Care enough for their incredible service! They went above and beyond to make sure I had exactly what I needed, exactly when I needed it. Their professionalism, kindness, and urgency made a stressful situation so much easier to manage. Truly outstanding customer care—highly recommend!

Jose Estrada

1754877281

Daniela provided exceptional customer service—she was extremely helpful and went above and beyond to ensure we had everything we needed for our patients. I highly recommend this company for all your needs.

Bravery

1754072020

Eduardo was fantastic. He took his time to thoroughly explain everything, was patient when asked questions, and provided excellent insight and recommendations. He assisted me to the fullest.

Juan Carlos Rodriguez

1752080767

Daniela and noida are very attentive very fast to resolve issues always communicative and fast call backs when leaving a voice mail thanks for your service. I was there recently in person the place is really nice clean Rodolfo helped me on my needs was very knowledgeable patient very professional and Meagan is very attentive helpful on the phone and Daniela and Noida very helpful and the staff I highly recommend this place for your medical supply needs.

Priscilla Gonzalez

1751588705

Awesome from beginning to answered all my questions I had and even set everything up for me.10/10 recommend!

juan celis

1751392028

Disappointing and Unprofessional ExperienceI am extremely disappointed with the unprofessionalism of Prime Care HME. After taking the time to coordinate a three-way call with my insurance representative and Megan from their team to clearly explain my coverage and benefits, I expected things to move forward smoothly. However, not long after, I received a call from Daniella stating they would not be filling the prescription because they assumed my insurance wouldn’t cover it.What makes this even more frustrating is that they hadn't even run the insurance before making that decision. It’s unacceptable to dismiss a patient’s request based on assumptions rather than facts — especially after I went out of my way to clarify my coverage in detail. The lack of follow-through and professionalism shows a real disregard for patient care and communication.I would not recommend Prime Care HME to anyone looking for reliable or responsive medical supply services.

Joanne Fernandez Catoni

1750198325

Jordan was very professional and explained everything throughly without being in a rush for the next patient.

Yessenia Hernandez

1749234171

I highly recommend! Service quality was top tier. They provide quality medical equipment, answered all my questions with patience, and even set everything up for me. Great service from start to finish!

T. Perez

1749213214

Amazing customer service ! HIGHLY RECOMMEND

Rodolfo Rodriguez del Rey

1748420475

Walt Stuart

1746639016

Gentleman was courteous,friendly,patient and extremely helpful and an all around great guy.

More reviews

Prime Care HME, Inc.

4.8

Based on 81 reviews

Prime Care HME, Inc.

4.8

review us on See all reviews

Gnl Q

1782340960

Maga 51 Conservador

1781187604

El servicio para los suministros cada 90 días es un desastre, hay que llamar como 4 veces para que lleguen y pasan hasta 10 días y no llegan. Es horrible el servicio.

Chantell Marrero

1780678262

The best

1780511917

1778624835

1777571653

1777477696

Great customer service. Daniela and Noida, were fantastic, it was a sincere pleasure, dealing with them.

Cristina Suarez

1775851261

Dilia Mojica

1775834379

George Gonzalez

1773876984

Jordan es lo mejor de esta compañía, es increíble. Me ayudó con un CPAP y también me explicó todo muy bien.

Miracle

1773876787

Jordan really the GOAT — no debate.

gardenia martinez

1773876778

Que gente mas buena, me ayudo con todo. Ahora puedo dormir mejor

John jairo García torres

1772219429

Excelente

Carlos Hondal

1772109311

Odalmys De La Pera

1772035042

Bliss van Amsterdam

1771782055

Great service and products 👍

Norberto Masip

1771688571

Very professional and explained everything very clear. Jordan is a great asset to the company.

Marilyn Octaviano

1771535673

Jordan Montes fitted me for my mask for my Apap devise. He was extremely patient and knowledgeable. He answered every question and was very professional.

Nestor Borjas

1771428561

Terrible customer service. I've been calling for over two weeks to get a mask replaced and it's been impossible to get through. I've left five voicemails and they still haven't returned my call.

Jeannette Ramos

1771170688

Alex Archila

1771103583

Sarah Legorburu Selem

1770834405

Pedro Bravo

1765977024

Courteous staff who patiently explain your options and process.

1764357111

1764079276

1763840288

1763839899

1763670686

1762637910

Jordan Montes fue muy atento, tiene muy buena educación muchas paciencia y amor a sus pacientes.

lissette chatel

1761418563

Jordan is so kind. He explained everything so well. I appreciate him helping my husband.

Robert Kemper

1761071996

Outstanding professional and friendly service. Thank you Megan and Jordan!

Dee Silver

1760118664

Yuliet Gonzalez

1759971761

Amanda was wonderful. She answered all our questions and gave us detailed information. Was extremely helpful and very professional. It was a pleasure speaking with her.

John Quintana

1758745398

Prime Care was amazing! They made sure I had what I needed right on time and were so professional and kind. Their quick help made a tough situation much easier. I highly recommend them!

Charlene Nolasco

1757649947

Robert Almirall

1756826890

Customer service was outstanding! Staff paid attention to detail when it mattered most and was very friendly while assisting. Definitely highly recommend!

Jackie Y

1756515394

Best company ever! The customer service was hands down the best I’ve ever experienced. I highly recommend this company to everyone!!

Alfonso Javier Santos Herrera

1756486529

Nick Chang

1755290858

Staff there showed me how to use my CPAP machine. They were knowledgeable, patient, and friendly. I’ll continue getting my supplies from them

David Goncalves

1755267311

Jose Estrada

1754877281

Bravery

1754072020

Eduardo was fantastic. He took his time to thoroughly explain everything, was patient when asked questions, and provided excellent insight and recommendations. He assisted me to the fullest.

Juan Carlos Rodriguez

1752080767

Priscilla Gonzalez

1751588705

Awesome from beginning to answered all my questions I had and even set everything up for me.10/10 recommend!

juan celis

1751392028

Joanne Fernandez Catoni

1750198325

Jordan was very professional and explained everything throughly without being in a rush for the next patient.

Yessenia Hernandez

1749234171