Super helpful , they let me try all the masks till I found the right fit . Eduardo is a great teacher I was able to use my c-sap very successfully on the first day. They were also super accommodating by helping me with out a. Appointment. I live in Pembroke Pines and happen to be in the area.
PrimeCare has been an absolute blessing for my family. My mom needed help getting a new CPAP machine and, from the moment we walked in, the staff treated her with such genuine kindness and patience. They took the time to explain everything, answer all our questions, and never once made us feel rushed. Their selection of masks is incredible and, thanks to their guidance, my mom was able to find the one that fits her perfectly and finally gives her the comfort she’s been needing.It’s rare to find a company that not only knows their products so well but also truly cares about the people they’re serving. PrimeCare consistently goes above and beyond, and our gratitude for their support runs deep. We left feeling cared for, understood, and confident—something every family deserves when it comes to medical care.
Prime Care was absolutely incredible helping my mother-in-law with her CPAP machine. From start to finish, the customer service was truly top-tier. They were patient, knowledgeable, and made sure she felt completely comfortable and confident using her equipment.What really stood out was the way they took their time to explain everything clearly, answer every question, and make sure the setup was perfect for her specific needs. You can tell they genuinely care about their patients and go above and beyond to make the experience smooth and stress-free.I’m extremely grateful for how well they treated her, and I highly recommend Prime Care to anyone needing respiratory equipment or support. Exceptional service and compassionate care all the way through! 🙌💙
I honestly don’t even know where to start. I am extremely grateful that my doctor’s office chose this company to send me my BiPap machine. First and foremost they really go above and beyond the call of duty. From educating me on how to properly care for my machine, to being able to exchange my mask as I am a newly diagnosed obstructive sleep apnea patient. They have made me feel at ease and never once I felt judged or uncomfortable while voicing concerns. I would highly recommend this company! Thank you so much.Edited: Just wanted to say once again how wonderful the staff is. I can’t recommend them enough. I will be forever grateful to their dedication to their customers.
Amanda was wonderful. She answered all our questions and gave us detailed information. Was extremely helpful and very professional. It was a pleasure speaking with her.
Prime Care was amazing! They made sure I had what I needed right on time and were so professional and kind. Their quick help made a tough situation much easier. I highly recommend them!
Customer service was outstanding! Staff paid attention to detail when it mattered most and was very friendly while assisting. Definitely highly recommend!
Te tratan muy amablemente respetuosos las explicaciones son muy buenas y son muy pasiientes me encanto es un poco difícil de ubicar con el gps y el parqueo es limitado lo que le falta seria cafee jajajaja la verdad que les don un 100 en todo
I can’t thank Prime Care enough for their incredible service! They went above and beyond to make sure I had exactly what I needed, exactly when I needed it. Their professionalism, kindness, and urgency made a stressful situation so much easier to manage. Truly outstanding customer care—highly recommend!
Daniela provided exceptional customer service—she was extremely helpful and went above and beyond to ensure we had everything we needed for our patients. I highly recommend this company for all your needs.
Eduardo was fantastic. He took his time to thoroughly explain everything, was patient when asked questions, and provided excellent insight and recommendations. He assisted me to the fullest.
Daniela and noida are very attentive very fast to resolve issues always communicative and fast call backs when leaving a voice mail thanks for your service. I was there recently in person the place is really nice clean Rodolfo helped me on my needs was very knowledgeable patient very professional and Meagan is very attentive helpful on the phone and Daniela and Noida very helpful and the staff I highly recommend this place for your medical supply needs.
Disappointing and Unprofessional ExperienceI am extremely disappointed with the unprofessionalism of Prime Care HME. After taking the time to coordinate a three-way call with my insurance representative and Megan from their team to clearly explain my coverage and benefits, I expected things to move forward smoothly. However, not long after, I received a call from Daniella stating they would not be filling the prescription because they assumed my insurance wouldn’t cover it.What makes this even more frustrating is that they hadn't even run the insurance before making that decision. It’s unacceptable to dismiss a patient’s request based on assumptions rather than facts — especially after I went out of my way to clarify my coverage in detail. The lack of follow-through and professionalism shows a real disregard for patient care and communication.I would not recommend Prime Care HME to anyone looking for reliable or responsive medical supply services.
I highly recommend! Service quality was top tier. They provide quality medical equipment, answered all my questions with patience, and even set everything up for me. Great service from start to finish!
Yahnib Martin came over to my residence to deliver the sleep machine. He took great care to go over and explain every detail that I needed to know. He fitted me with the mask and was patient with my questions. Very detailed and knowledgeable of the service. Great customer care was provided. Thank you.
Excellent customer service. they worked with my insurance from beginning to end. Daniela was excellent, she kept me updated with status of my order and my equipment. I would recommend this company
Exceptional medical servicesHighly Recommend!I’ve had an outstanding experience with Prime Care for my CPAP and oxygen needs. From the start, their team was knowledgeable, patient, and committed to providing the best care possible. They took the time to explain my equipment thoroughly, ensuring I felt comfortable and confident using it.The quality of their products is excellent, and I’ve noticed a significant improvement in my sleep and overall well-being. Customer service is always responsive and friendly, making the entire process smooth and stress-free. Whether you need CPAP supplies, oxygen therapy, or expert advice, Prime Care is a top choice.Highly recommend for anyone seeking reliable respiratory care!
If you are looking for reliablel and profesional medical equipment company specializing in cpap and respiratory equipment I highly recommend Prime medical supply their dedication to costumer care and high quality products truly set them apartThank Prime care
I recently had the pleasure of working with Prime Care HME, and I couldn't be more satisfied with their service. From the moment I reached out, their team demonstrated exceptional knowledge and professionalism. They were quick to respond to my inquiries and provided thorough, empathetic support throughout the entire process.The staff at Prime Care HME went above and beyond to ensure I had everything I needed, and their expertise was evident in every interaction. Their commitment to customer satisfaction is truly commendable.Thank you, Prime Care HME, for your exceptional service and quick support. Your dedication to helping your customers is greatly appreciated!
Excellent place and professional. Anything you need walkers, wheelchairs, and more they have and the staff is very friendly and helpful. Recommend this place 100%
I have been using the minimalist face covering for 4 months and have noticed an improvement in sleep hours, diminished incidents of apnea, and increased energy. Just as important though is the support from the company via podcasts, web trends, and daily/long term performance measurement. However, most importantly is a big thank you to PrimeCare employees that sent me the normal replacement parts for my unit. You are an honorable and client-oriented organization that makes a positive difference to those you serve, the patients. Their contacts by email and call are monitored by real people, including their VP, all of whom care, respond, and respect the client. Larry
N Torres was the person that helped me resolve my billing questions. It was a pleasure to deal with her, as she was very knowledgeable, and actually took an interest in helping me resolve my somewhat complicated billing question. Something that does not happen very often these days.
Primecare has been a lifesaver for me. I was having such a difficult time with my previous medical equip company on getting a more up to date/modern CPAP machine. I found Primecare online and called and spoke with Maegan who was absolutely wonderful and explained everything to me very thoroughly. She processed my order and made everything smooth and pleasant. (Im pretty sure she heard my frustration in needing this machine and the run around I had already been given). Next day I receive a call from Jordan who was on his way with my new machine. He got to my home, set it up and explained every detail to me so that I wouldn’t have any issues. Jordan was professional, thorough and punctual. I wholeheartedly recommend prime care, you will not be disappointed . 5 ⭐️⭐️⭐️⭐️⭐️ .
